Terms of Use
Application and amendment
Access and use of this web site is subject to these terms. By accessing or using this website, you agree to be bound by these terms.
Troutlore may amend these terms without notice and you should regularly check these terms so that you are aware of any amendments. Use of this website after any amendments constitutes your acceptance of the terms as amended.
Intellectual property
Troutlore owns or licenses the copyright in and trade marks on the Troutlore web site and all of the website’s content (other than product images and descriptions). Troutlore reserves its rights in that intellectual property. Apart from uses permitted by the Copyright Act 1968 or this licence, no part of that intellectual property may be reproduced or provided to the public, in any form or by any means, without Troutlore’s written consent.
Troutlore grants you a limited licence in relation to the content of the Troutlore web site. This includes the text, registration facilities, hyperlinks, and the underlying HTML, XML and any other coding. You may display it on your computer, print it and download it.
Alteration
You must not do anything which alters the Troutlore website, or interferes with or affects its working. This includes removing anything from it, adding anything to it and distributing any part of it to anyone else.
Links
You must first obtain Troutlore’s written consent if you wish to create a link to the Troutlore website.
Links to other websites or third parties’ details are for convenience only and do not necessarily indicate any endorsement of those websites or third parties or any associated organisation, product or service. You should make your own enquiries about the material on the websites or third parties.
Posting
You may post material, such as product reviews, to the Troutlore web site. You must not post any material that:
(a) is defamatory, objectionable or harassing;
(b) contains any virus or similar program;
(c) breaches any law;
(d) infringes third parties’ intellectual property or other rights; or
(e) is misleading or deceptive.
Troutlore may remove and edit any material posted to the Troutlore website.
Forums
Troutlore does not moderate forums which are provided for general communication and discussion between users of the Troutlore website, but may remove material from the forums.
Views or recommendations appearing in the forums do not necessarily reflect the views of Troutlore and the inclusion of such views or recommendations in the forums does not necessarily indicate any endorsement of those views or recommendations.
Users of the forums must not post any material that:
(a) is defamatory, objectionable or harassing;
(b) contains any virus or similar program;
(c) breaches any law; or
(d) infringes third parties’ intellectual property or other rights.
Users agree that:
(a) by using the forums, they may be exposed to objectionable material; and
(b) the download of any material from the forum is at their own risk.
Provision of website and limitation of liability
Troutlore does not warrant that:
(a) you will have uninterrupted or error-free access to, and use of, the website;
(b) the website or any files available for downloading will be error-free or free from viruses, faults or defects; and
(c) the content of the website (including the text, registration facilities, hyperlinks, and the underlying HTML, XML or other coding) is accurate, complete, or suitable for a particular purpose.
To the extent permitted by law, Troutlore is not liable to you for any liability arising in relation to your use of this website and the material on this website (including in the case of negligence) and excludes any implied terms.
Governing law
These terms are governed by and must be construed in accordance with the laws of Victoria. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria and all courts which have jurisdiction to hear appeals from those courts.
Privacy Policy
To enable us to operate our business and the Troutlore website, we need to collect personal information such as your name and address. We use this information to provide our products to you.
We may also use this information to send you details of other products and services that may be of interest to you. If at any stage you no longer wish to receive this additional marketing material, please let us know and we will remove your details from our marketing database.
If you choose not to provide your personal information, we may not be able to provide our products to you.
In relation to collection of personal information via our website, we use two types of cookies, namely:
(a) session cookies, which are only used during a single browsing session to let our website know that the same person is using it during that session. As soon as your browser is closed, the session cookie set by our website is destroyed; and
(b) permanent cookies, which are downloaded onto your computer when you visit our website and select “remember me”. These cookies enable us to recognise your browser every time you visit our website and to track the pages you print and visit.
Wherever practicable, we will ask you for your personal information directly.
Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen or used by persons working for Troutlore.
You can also help us protect your personal information by taking precautions when using the Internet. It is a good idea to regularly change any passwords and to use a secure browser.
We do not and will not share your private information with any third parties unless required to do so by law. You can shop with confidence with Troutlore for you fly fishing supplies.
Refunds and returns
You must choose your products carefully. Troutlore is not under any obligation to refund or exchange products if you change your mind or choose the wrong product (including in the case of incompatibility).
Unopened items may be returned to Troutlore for a refund or store credit at our discretion within 7 days of receipt of goods however our original shipping costs to you may be deducted from the sale amount. If we choose to accept opened/used goods, a restocking fee will be charged.
Troutlore will refund or exchange products:
– which do not correspond with their description;
– not of merchantable quality; or
– not fit for their disclosed purpose,
which are returned in the condition in which they were supplied with the receipt within 7 days after receipt of goods.
The customer is responsible for costs associated with shipping goods back to us.
If returning goods, please pack items carefully as Troutlore is not liable for any goods damaged in transit. Please consider using a shipping method with tracking and insurance as Troutlore is not liable for goods lost in transit.
If you wish to cancel a transaction prior to your order being dispatched, please contact us via our “Contact Us” page or by sending an email to sales@troutlore.com.au
Troutlore may cancel an order or part of an order where products become unavailable, by notice to you, and will refund the purchase price paid by you.
Third party warranties
Any product warranties are provided by the supplier or manufacturer of the product. Any claims under such warranties should be directly to the supplier or manufacturer in question.
We at Troutlore stand behind the products we sell, please contact us immediately if you have an issue with your item. We would prefer to resolve the issue quickly so you can continue fishing.
Liability
Troutlore’s liability arising out of the agreement is limited to the amount paid for the product in question; and in no event will Troutlore be liable to you (whether in contract, tort (including negligence) or otherwise) for any consequential, special, incidental or indirect loss or damage including loss of profit (whether consequential, special, incidental or indirect) that may arise under the agreement.
Nothing in the Agreement excludes, restricts or modifies any term of the Trade Practices Act 1974 where to do so would result in a term of the agreement being illegal or void.
Troutlore simply wants you to enjoy your products and for you to let your fish go to be caught another day. Please practice responsible catch and release techniques.
Customer Review Permissions
At Troutlore we want to hear about your experience and share it with other customers. By agreeing to these terms and conditions, you agree to receive an invitation email from CusRev (an independent third-party organization) in order to review your order. Submitted reviews will then be shown on the website for other customers to view.